Most asked
- To the cityU80 light rail from the Terminal C stop, about 18 min to Düsseldorf Hbf, every 20 min (30 off-peak). S11 also runs from the station under the terminal. VRR single (Preisstufe A) €3.80.details
- Uber / BoltArrivals level, Terminal Exit B (near Exit Door D), signed "Ride-App Pickup". Uber and Bolt only; dus.com does not list FREENOW.details
- Between piersOne terminal. Piers A, B and C are joined airside by corridors, so any security checkpoint reaches every gate. Non-Schengen gates need passport control.details
- Just landedFrom outside Schengen, clear passport control (EasyPASS or EES) first. Screens show your belt and exit (Arrivals 1–6); the only Meeting Point is between Arrivals 2 and 3.details
- Baby careBaby-changing rooms plus changing tables in almost all accessible toilets. Play areas on the Departures and Arrivals levels of the central building. No nursing room is documented.details
Check-in and drop-off 4
When check-in opensHow early to arrive Check-in hall, Departures level
dus.com gives no fixed "arrive X hours before"; follow your airline. Expect longer security queues in holidays and before long weekends.
Check-in counters, kiosks and Self Bag DropCheck-in and bag drop Check-in hall, Departures level (E1); several self-service areas. Your counters show on the hall screens and the dus.com departures page.
Self Bag Drop: scan boarding pass at a tag kiosk, tag the bag, then drop it on the belt. About 15 airlines incl. Lufthansa, Eurowings, KLM, Condor, Turkish. Bulky items go to the bulky baggage or airline counter.
Late Night Check-inNight-before check-in Check-in hall, Departures level, the evening before your flight
Every passenger must be present (one family member can check in a family). Stay about 15 min afterwards while bags are screened.
Kiss & Fly drop-off laneDrop-off Departures level kerb, behind a barrier with number-plate cameras. No stopping on the Arrivals level.
Once past the barrier you must drive through. Pay by card at the exit barrier or at pay machines. If full, use short-term lot P11 just after the exit.
Nothing matches where you are — change the terminal or security filter to see all.
Arrival: passport, bags, customs 8
Arriving from a Schengen countryArrival steps Gate → baggage claim (Arrivals level, belt on the screens) → exit into the public Arrivals hall through your numbered exit
No passport control from Schengen flights. The dus.com arrivals board lists each flight's exit (Arrivals 1–6) and belt. Bags take 20–40 min after the aircraft parks.
Arriving from outside SchengenArrival steps Gate → border control in the pier (EasyPASS or manual desks; EES kiosks nearby) → baggage claim → customs red/green exits → public Arrivals hall
Check the screens or the dus.com arrivals board for your belt and exit (Arrivals 1–6). Non-EU visitors should expect longer border queues because of EES.
Baggage reclaim beltsBaggage claim Arrivals level, before the exits. Your belt number is on the monitors and announcements.
Bags usually start 20–40 min after the aircraft parks. Prams, sports gear and bulky items come out at pickup points near the belt. Trolleys €2.50 (card); vending machines at reclaim.
Lost, delayed or damaged checked bagsBaggage service Your airline's or handling agent's Lost & Found (baggage tracing) counter in the baggage claim area, Arrivals level
File a P.I.R. before leaving the reclaim hall; bring ticket, boarding pass and bag stub. The belt screen names the handler. If the counter is closed it posts contact details.
Customs (red and green exits)Customs After baggage claim. Customs office near the baggage claim; reachable 24 h at exit 4B in central Arrivals (ring the bell from the public side).
Green = nothing to declare; red = declare or unsure (zoll.de). Duty-free from outside the EU: goods to €430 (€175 under 15), 1 l spirits, 4 l wine, 16 l beer, 200 cigarettes.
Meeting PointMeeting point Arrivals level, public area, next to the information desk between "Arrivals 2" and "Arrivals 3"
The only meeting point in the airport. Greeters can check the dus.com arrivals board for the flight's exit number (Arrivals 1–6).
EasyPASS e-gatesAutomated border control At border control in the piers
Ages 12+ with an e-passport or German ID card: EU/EEA/Swiss citizens, German residence-permit holders, and EasyPASS-RTP registrants (US, UK, Korea, Taiwan, Hong Kong).
EU Entry/Exit System (EES) self-service kiosksBorder registration Near border control; for departures also six kiosks in the public check-in area C
Non-EU short-stay visitors pre-register passport, face and fingerprints. Not for under-12s or travellers without a biometric passport. Expect longer queues.
Nothing matches where you are — change the terminal or security filter to see all.
Getting to and from the airport 11
U80 to Düsseldorf HauptbahnhofLight rail Flughafen Terminal light-rail stop at Terminal C
About 18 min to Hbf, no change. Every 20 min, every 30 min off-peak and Sundays. U81 runs to Messe/Arena on event days only.
S11 S-Bahn (Flughafen Terminal station)Train Underground level directly below the terminal
Runs via Düsseldorf Hbf to Bergisch Gladbach. dus.com gives no frequency or hours; check bahn.de.
Düsseldorf Flughafen long-distance station (ICE, RE, S-Bahn)Train Eastern edge of the airport grounds; take the SkyTrain from Terminal A/B or Terminal C
Regional and long-distance trains incl. ICE. Allow about 7 min on the SkyTrain plus walking. Book on bahn.de.
SkyTrainPeople mover Stops: Düsseldorf Flughafen station – Car park P4/P5 – Terminal A/B – Terminal C
About 7 min station to terminal. No luggage carts on board. Out of service 2–7 Nov 2026 (replacement buses).
Uber / Bolt pickup (DUStransfer hub)Ride-hail Arrivals level, Terminal Exit B (near Exit Door D), signed "Ride-App Pickup" with Uber and Bolt logos
dus.com names only Uber and Bolt; FREENOW is not listed, so expect a regular taxi rank pickup if you book that way.
Airport Taxi ranksTaxi Designated ranks on both the Arrivals and Departures levels, in front of the terminal
Look for the "Airport Taxi" sticker; cards accepted and booster seats carried. Taxi Düsseldorf +49 211 33333.
Local buses (721, 760, SB51, 896)Bus Bus station in front of the main Arrivals hall. More routes (729, 759, 776, SB51) leave from the long-distance station.
721 to Düsseldorf Hbf; 896 to the trade fair only during fairs.
FlixBusCoach Bus station platform 14, in front of central Arrivals
Routes to Amsterdam, Brussels, Paris, Berlin, Hamburg, Munich and more. Check flixbus.com for times.
Car rental countersCar rental Arrivals level for counters; cars are collected and returned at the rental-car garage (Kieshecker Weg 260)
Alamo, Avis/Budget, Dollar/Thrifty, Enterprise/National, Europcar, Hertz, Sixt and others. Returning, follow "Abflug" then "Mietwagen".
DUSsharing hubCar / e-scooter sharing Two-minute walk from the terminal, next to the car rental centre and car park P7 (via Towerstraße)
Cars (Free2move, SHARE NOW, MILES), e-scooters (Lime, Bolt, Voi), e-bikes (Lime, Bolt). Book and pay in each app.
Picking someone up by car (P12 / P3)Pickup parking Short-term lot P12, directly in front of "arrival C"; or the ground floor of car park P3. Both about 1 min walk from the terminal.
No stopping at all on the Arrivals level. The free Kiss & Fly lane is on the Departures level and is meant for drop-offs. No cell-phone waiting lot is listed.
Nothing matches where you are — ground transport is all before security.
Connecting and between terminals 4
Transfer: Schengen to Schengen, or non-Schengen to non-SchengenTransfer process Check the monitors after landing for your connecting gate (e.g. B56, A21), then follow the transfer corridors between piers
dus.com says you will probably have to pass a security check on the way. It doesn't say whether bags are checked through; ask your airline. Transfer-counter staff can help.
Transfer: between Schengen and non-Schengen flightsTransfer process Transfer corridors to your pier, then border control (EasyPASS lanes or manual desks) on the way to the gate
Expect security plus passport control. Non-EU short-stay visitors are registered in EES (kiosks near border control); allow extra time. If border queues threaten your connection, contact your airline.
Walking between piers A, B and CAirside corridors Transfer corridors link all three piers inside the security area
Every checkpoint reaches every gate. Arriving transfers may have to re-clear security, and moving between Schengen and non-Schengen gates means passport control. Transfer counters can help.
SkyTrain between Terminal A/B and Terminal CPeople mover SkyTrain stations Terminal A/B and Terminal C, before security
Landside only. Mainly for the long-distance station and car parks P4/P5.
Nothing matches where you are — change the terminal or security filter to see all.
Security, customs, overnight 6
Security checkpoints (Gates A, B, C)Checkpoint hours Departures level, one checkpoint at each pier
Any checkpoint reaches every gate. CT-scanner lanes (signed) let you leave liquids and laptops in your bag.
Priority lane (Fast Lane)Priority lane Security checkpoint "Gates B", next to the DUSgateway entry
Only for passengers given priority status by their airline (frequent-flyer tier or fare). It is the only permanent fast lane listed.
DUSgateway security time slotSlot booking Separate entry at the "Gates B" checkpoint
Book a 15-min slot online (±5 min grace), up to 5 people. dus.com says bookable until 60 min before departure (90 with passport control); its FAQ says 3 h. Not for strollers.
Eurowings WINGS express accessAirline fast track Designated access at the "Gates A" checkpoint
For Eurowings WINGS express customers flying to Berlin or Hamburg.
Live security wait timesWait times dus.com security page, per checkpoint
Waits over 40 min show as ">40". Checkpoint A is measured only after boarding-pass control, so real waits there can be longer. DUSnow WhatsApp channel posts disruptions.
Overnight in the terminal and night flight curfewOvernight Landside check-in hall (Departures level)
Jets must depart by 22:00 and land by 23:00 (exceptions). Shops close, landside stays open; sleepers tolerated, airside cleared overnight. Curfew is from a 2018 dus.com story.
Nothing matches where you are — change the terminal or security filter to see all.
Families and nursing 6
Children's play areasPlay area Central building, on both the Departures level and the Arrivals level
dus.com gives no exact spots; look near the main halls. The German page also mentions play corners in the lounges.
Baby-changing rooms and changing tablesBaby changing Dedicated changing rooms, plus a changing table in almost all accessible (disabled) toilets, landside and airside
No nursing or breastfeeding room is listed on dus.com. All marked toilets and changing rooms are wheelchair accessible.
Mini Lounge by Little PippaKids' corner (lounge) Inside the DUS Sky Lounge, Pier C
Toys, books, Lego, Tonieboxes (German/English/French). The kids' page also places one in the Rhein Lounge under its old name; the lounges page lists Sky Lounge only.
Baby food and milk through securityPolicy Security screening
Formula, pumped breast milk, baby water and baby food for children up to 2 are exempt from the 100 ml limit, in amounts needed for the trip. Declare them at screening.
Strollers, prams and car seatsPolicy Check-in or gate, depending on airline
Usually carried free; your airline decides whether it goes to the aircraft door or is checked as bulky baggage. On arrival, prams come out at special pickup points near the belt.
Security with a strollerSecurity lane Any regular (manual) checkpoint; not the DUSgateway lane at Gates B
Strollers don't fit through the DUSgateway lane, so use a manual checkpoint; staff will help. dus.com lists no dedicated family lane.
Nothing matches where you are — change the terminal or security filter to see all.
Lounges 6
DUS Rhein LoungePay-in lounge Pier B, Level 2. After the Gates B checkpoint turn right and take the stairs.
- Walk-up / online ticket, no flight class or status needed
- Priority Pass (space permitting)
- American Express Platinum (Global Lounge Collection)
Schengen area. Card access per Priority Pass and Amex sites. Amex says non-Schengen flyers may use it but must allow time for passport control afterwards; Priority Pass describes it as after passport control.
DUS Sky LoungePay-in lounge Pier C, after passport control (non-Schengen), upper floor past duty free
- Walk-up / online ticket
- Priority Pass (max 3 h stay)
Has the Mini Lounge kids' corner. Priority Pass says Schengen passengers can also use it.
Lufthansa Business LoungeAirline lounge Pier A, gallery level
- Lufthansa Group / Star Alliance business class
- Star Alliance Gold (+1 guest on same flight)
- First class
Access list from ANA's Star Alliance lounge page; location and hours from dus.com's Lufthansa lounges page.
Lufthansa Senator LoungeAirline lounge Pier A, gallery level, next to the Business Lounge
- First class
- Star Alliance Gold / Lufthansa Senator (+1 guest on same flight)
Showers (Senator only, per dus.com). Access list from ANA's Star Alliance lounge page.
Emirates LoungeAirline lounge Centre of Pier C, non-Schengen
- Emirates First (+1 guest) and Business
- Skywards Platinum and Gold flying Emirates (+1 guest)
- Emirates Economy pay-in, capacity permitting
Hot food, showers. Access per LoungeReview. dus.com's hours are garbled ("12.25am-15.25pm"); LoungeReview gives 11:30–14:30 and 17:45–20:45.
DUS VIP Service (private suites)VIP service Ground floor of the eastern extension near Pier A, own driveway. From Arrivals level follow "Luftfracht" (Cargo) and "VIP".
- Anyone booking the VIP service (departing, arriving or transfer)
Private check-in, security and passport control, car to the aircraft. Book via [email protected] or +49 211 421-2346.
Nothing matches where you are — change the terminal or security filter to see all.
Food and shops 3
Restaurants and shopsDirectory Official dining and shopping directory
Food on both sides; airside outlets in all three piers mostly open 3:30–5:00 until 30 min before the last departure. Landside Arrivals level has the late options and a REWE supermarket.
McDonald's and McCafé24-hour food Public area, Arrivals level (McDonald's page also says Departure Level; the shops plan puts it in the landside hall)
Charging available. The only outlets dus.com lists as round-the-clock.
REWE City supermarketLate-night food Public area, Arrivals level
Full 660 m² supermarket. KIOSK and asiagourmet (Arrivals level) also open until 23:59.
Nothing matches where you are — change the terminal or security filter to see all.
Wi-Fi and charging 3
Free airport Wi-FiWi-Fi Throughout the terminal building
dus.com does not give the network name or a time limit for the free tier. Premium countdown can be paused.
Charging at restaurants and cafésCharging Outlets tagged with charging: AMORE, BISTROT, Brewgate (Pier B); Bazzar Caffè, Dunkin', RIGOLÉTTO, Palavrion, Burger Federation (Departures); asiagourmet, McDonald's/McCafé (landside)
dus.com lists charging only inside catering outlets; no public charging stations or lockers are documented.
Akia (prepaid SIM cards and phones)SIM cards Arrivals level, public area
Prepaid SIM cards "from all providers", phones, chargers and adapters. +49 211 951 32 581. No SIM vending machine or eSIM desk is listed.
Nothing matches where you are — change the terminal or security filter to see all.
Accessibility 5
Assistance for passengers with reduced mobilityPolicy Check-in counter, the PRM Service Team in the departure hall, or a call box (car parks and terminal)
Book through your airline at least 48 h ahead and report at least 2 h before departure. Run by Klüh. No disability pass needed.
Sunflower lanyardHidden disabilities Information desks (Departures and Arrivals levels) or the airport chaplaincy
Signals a hidden disability to staff. It does not book assistance; that still goes through your airline 48 h ahead.
No sensory or quiet roomSensory room None
dus.com says there is no designated room for people with sensory difficulties. The mobility service will help if you are unwell.
Kiss & Fly and free parking with Blue BadgeParking / drop-off Kiss & Fly area on the Departures level; car parks in the Terminal and Long-Term areas (not P1, P11, P12)
Display the original card and a parking disc; press the call button at the barrier. dus.com recommends P2 and P3.
Deutsche Bahn mobility service (3-S Centre)Rail assistance Düsseldorf Flughafen station and S-Bahn station; book by phone +49 211 1792460
Both stations are step-free with lifts and ramps.
Nothing matches where you are — change the terminal or security filter to see all.
Rest, showers, prayer, medical 6
Muslim prayer roomPrayer room Pier C, security area, upper floor; follow signs
About 30 m², separate areas for men and women, washing area. Reachable from Piers A and B via the airside corridors.
Memorial and prayer room (multi-faith)Prayer / quiet room Level 3, public area of the terminal
Airport chaplaincy (ecumenical)Chaplaincy Terminal A, Departures level, room 1.587
For any faith. Help with fear of flying, crises and emergencies. Gives out sunflower lanyards.
Showers in lounges onlyShowers Lufthansa Senator Lounge (Pier A) and Emirates Lounge (Pier C)
No public showers documented. SleepingInAirports also lists the Lufthansa Business and Rhein lounges; dus.com does not.
Metropolitan PharmacyPharmacy Departures level, public area; and security area at Gate C
Medicines, sun care, travel supplies. +49 211 421 65220.
Medical emergenciesMedical help Ask any staff member or an information desk; dial 112 for the airport fire service
dus.com lists no walk-in clinic or first-aid room for passengers. The mobility service also helps if you feel unwell.
Nothing matches where you are — change the terminal or security filter to see all.
Money 5
Tax Free customs stamp (goods in checked bags)VAT refund Check in first, then take the tagged bag to customs next to check-in counter 190 (customs page says counter 192), area B, Departures level
Non-EU residents, flight same day, receipts over €50, export within 3 months. Get the stamp, then refund at a Prosegur Change desk.
Tax Free customs stamp (goods in hand luggage)VAT refund Customs counter in the security area next to gate B32
Stamp given only from 45 min before boarding. Refund at any airside Prosegur Change desk. Gates A and C are reachable from B32.
Prosegur Change (landside)Currency exchange Departures level and Arrivals level, public area
31 currencies, VAT refund payouts, Western Union, buy-back. dus.com's older pages call it Change Group.
Prosegur Change (airside)Currency exchange Piers A, B and C (shops plan units A11, B1, C7)
Collect pre-ordered currency here. Pays out stamped Tax Free forms.
ATMs and Sparkasse SB-CenterATM ATMs in all areas incl. the long-distance station. Sparkasse SB-Center on the Arrivals level, public area.
Prosegur Change says its ATMs dispense euros and foreign currencies free of charge.
Nothing matches where you are — change the terminal or security filter to see all.
Pets and service animals 2
Dog relief (outdoors only)Pet relief area Outside the terminal on the Arrivals level
dus.com says there are no relief facilities inside the terminal; it doesn't name a spot outside.
Collecting pets on arrivalPolicy Bulky baggage counter for your flight (number shown at the belt)
From outside the EU, contact customs first. In-cabin limit is 5–6 kg incl. carrier, by airline; EU pet passport required.
Nothing matches where you are — change the terminal or security filter to see all.
Luggage, water and other services 9
Information desks and Meeting PointInformation desk Departures level near airline counters; main desk in central Arrivals near Exit D. Meeting Point between Arrivals 2 and 3.
Phone +49 211 421-0. Lost items can be handed in here at any time.
Baggage storageLuggage storage Car park P3, opposite the terminal (storage page says ground floor; other dus.com pages say first floor, Arrivals level)
Safer BagBag wrapping Departures level, near the escalators
Luggage trolleysBaggage carts At all baggage carousels; also Departures level public area
Trolleys are not allowed on the SkyTrain.
Lost & Found officeLost and found Car park P3, level 0; online inquiry form
For items left on the plane contact the airline; on trains, Deutsche Bahn.
Drinking waterWater refill Taps and water stations in washrooms and public areas (no list of locations)
dus.com confirms tap water meets German drinking-water law but lists no refill stations; the station claim is from SleepingInAirports.
Smoking lounges and outdoor areasSmoking area Airside smokers' lounges in Piers A, B and C; landside only at marked areas outside the entrances and exits
Smoking is otherwise banned inside the terminal.
Sheraton Düsseldorf Airport HotelHotel On the roof of car park P3, directly in front of the terminal (Terminalring 4)
Phone +49 211 41730.
Maritim Hotel DüsseldorfHotel Airport City, Maritimplatz 1, a few minutes' walk from the terminal
Phone +49 211 52091695. dus.com doesn't describe a covered walkway.
Nothing matches where you are — change the terminal or security filter to see all.
Last full review 2026-10-27. "Unconfirmed" means a reputable third-party source we couldn't confirm on the airport's own pages. Gates and pickup zones change; report an error.